Our commitment to your privacy

Oulala commits to complying with the Privacy Act 1993 (as amended or replaced from time to time) (“Act”) to protect the privacy of our customers and users of our website. We also commit to doing our best to provide a safe and secure user experience by ensuring that the personal information you submit to us is only used for the purposes set out in this Privacy Policy. At all times, we will only deal with your personal information in accordance with the Act and this Privacy Policy.

By engaging with us in any form (whether via our website, in person, via email or other correspondence or otherwise) you consent to us to collecting, storing and disclosing your personal information in accordance with this Privacy Policy.

Your privacy is important to us at Oulala and we want to be sure that you understand the terms and conditions relating to the way in which we collect information and the use of that information. The internet offers the chance to collect information about site users. This information can be personally identifiable information or aggregated information. This Privacy Policy tells you what information we collect, what we do with it and your rights to view, correct or change it.

On all pages of this website the address bar shows https, our company name in green type and a padlock symbol. Clicking on the padlock will display the SSL Certificate information for this site.  This means you can trust this website, and all data you enter is encrypted before it leaves your computer.

Your personal information

Collecting your personal information

Oulala collects personal information, including but not limited to, your name, address, e-mail address and contact details. Personal information provided by you is used only for the purpose of fulfilling your orders and / or providing you with our product information.

The financial information we collect from you when we process your online credit card payment is collected on the DPS secure server that uses the latest encryption technology. Oulala do not have access to your full card number, this credit card payment is secured by DPS

This information is strictly confidential, and the only people who have access to it are the people processing your payment.

We take all reasonable steps to store your personal information securely. Information stored within our computer systems can only be accessed by those entrusted with authority and computer network password sanctions.

Personal information is de-identified or destroyed securely when no longer required by us. We give you our assurance that your personal details will not be used for any other purpose.

Using your personal information

Your contact information will only be used to send you the product that you purchase, and your billing information will only be used to bill you for that product. This information will in no way be used for marketing purposes – except if you check the box to receive the newsletter, nor will it be shared with any third parties.

Comments and community contributions

If you submit a comment or a review in any of our community areas (such as our online message board or on any of our social media sites) your first name and last name initial, e.g. Mary B, or your display name (if you have set one), is displayed with your comment. You can set up or change your display name on any online message board in your Oulala profile at any time as well as update or delete any comment made by you at any time. We strongly advise that you do not post your email address, home address, phone number or other personal information as part of your community contributions. You must at all times be courteous in all communications in our community areas and not post any statements or material which in any way infringes or violates the rights of others or which is offensive, illegal, defamatory, threatening, invasive of privacy, obscene, discriminatory or otherwise objectionable (“Offensive Content“). We are not responsible for any failure to monitor, review, edit or delete any content submitted to these areas. You agree that all community content provided by you is deemed to be provided on a non-confidential basis and that we have the right (but not the obligation) to remove or otherwise edit or delete any content that we deem in our sole discretion to be Offensive Content.

Security and storage of personal information

When you place an order online, your personal information and credit card information are scrambled using SSL encryption technology before being sent over the Internet. This makes it virtually impossible for your information to be stolen or intercepted while being transferred through cyberspace. When we receive your order, it is kept encrypted until we’re ready to process it. In addition, we erase your credit card information from our web site database so it isn’t connected to the Internet, and is therefore safe from “hackers.”

All information that you provide to us, or which we collect about you is stored on secure servers. However, the transmission of information via the internet is inherently insecure. We will take industry-standard measures to safeguard your personal information.

If your personal information is subject to unauthorised or accidental access, disclosure, alteration, loss or destruction (together, a “Privacy Breach“) we will notify you if we reasonably believe that the Privacy Breach has caused serious harm or is likely to do so.

We do not store your personal information for longer than is necessary to fulfil the purposes referred to above or the period required by applicable law.

Cookies

Oulala uses cookies and web beacons to help us understand how visitors engage with our website. Cookies are small text files that are placed in your browser by the websites you visit and permits our website to recognise you when you return. They are widely used to help users navigate websites efficiently, to perform certain functions on the sites, and/or to provide site owners with information about how their sites are used. All personal information collected via cookies is generalised and completely anonymous. It does not identify any individual.

Most web browsers will allow you to set some control over cookies in your browser settings. This includes deleting them from your browser or disabling them altogether. If you do choose to set your browser to disable all cookies, this may affect your ability to use some of the features on our site.

Types of cookies

Temporary cookies: We use temporary (per-session) cookies to “remember” when you logged in last. This means you do not have to enter your email address and password more than once during a visit.

If your browser is set to notify you when you receive a cookie, you will be prompted to accept the cookie. Please select “Yes”, otherwise your browser may experience some functionality loss when using our website.

Our temporary cookies will disappear when you log out of your member account.

Important: You should not use a “remember my login” feature on a browser unless you are the only person who has access to the browser. Never enable this feature on a public access computer as this could allow other people to access your personal information.

Third-party cookies and other technologies: We also use third-party cookies and other technologies for marketing and to gather website analytics. This includes:

remarketing: we use third-party cookies – such as Google Analytics cookies – to keep track of the reports you’re interested in and remarket them to you when you leave our site (as a result, you may see ads from Oulala when you visit other websites);

impression reporting: we use web beacons to estimate the number of users that have viewed and clicked on our advertisements (as a result, we’re able to gauge the success of a campaign); and

demographics and interest reporting: we use cookies and web beacons to get an overview of our readership broken down by age, gender and interests such as home appliances or technology (as a result, we can provide you with relevant information, services and features and also gauge the popularity of our content).

Disabling cookies

You have the right to disable cookies at any time. For more information on opting out of being tracked by Google Analytics, please visit this page.

You can also opt-out of being tracked by third party cookies by setting your browser to delete or block third-party cookies: simply search online for “cookies” + the name of your internet browser (for example, “Google Chrome”) for step-by-step instructions.

Embedded content from other websites

Articles on our website may include embedded content (e.g. videos, images, articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. We do not control and are not responsible for any such third party websites.

Your rights

You have the right to view, change and correct any personal information we hold about you at any time. We will process your request as soon as reasonably practicable unless there is a legal reason to withhold personal information.

Unless you have opted out from receiving email marketing correspondences from us, you will automatically receive such correspondence when you set up an account with us. If you wish to unsubscribe from any email correspondence, you can do so at any time by pressing the “unsubscribe” prompt at the bottom of each email correspondence.  Alternatively, you can contact Customer Services at oulalafrench@gmail.com, and we can assist you with this.

Contacting you

We may contact you to:

respond to any enquiries you make;

provide any information necessary for the operation and security of our site; and

provide you with marketing communications and industry news.

Updates and changes

We may update and change this Privacy Policy from time to time, for example, to reflect changes to the Act, the website or the way we do business. Please check back frequently to see any updates or changes to our Privacy Policy. This statement was last updated in July 2020.

More information

Complaints

Oulala is committed to dealing quickly and appropriately with any privacy complaints.

If you are concerned, this Privacy Policy may have been breached, or your privacy has been compromised, please email us immediately at oulalafrench@gmail.com or call customer services on 03 3650088.

For more information on privacy, see the  Privacy Commissioner’s website.

Website terms of use

Other terms and conditions in relation to the access and use of our website are contained in our website terms of use. By accessing and using our website, you are deemed to agree to those terms of use.